A trans customer is claiming that they were refused access to female fitting rooms at Topshop in Manchester, England.
Since then the fashion retailer has announced that its changing rooms are gender-neutral.
Performance artist Travis Alabanza, who identifies as a trans female, took it to Twitter to say:
“Hey @Topshop just experienced transphobia in your Manchester store. Not letting me use the changing room I decide is shit, sort it out.”
Alabanza was allegedly told by staff to use the male changing rooms downstairs instead, when shopping.
Topshop later tweeted to another customer, letting them know that their Changing Room policy has been updated.
A spokesperson from the brand told Cosmopolitan UK in a statement:
“All TOPSHOP TOPMAN customers are free to use any of the fitting rooms located within our stores.”
In an interview with Buzzfeed, Alabanza talks about how indifferent the Topshop staff were about the situation:
“She [staff member] wasn’t rude, but she wasn’t sympathetic either. “
Alabanza then went onto say:
“I’m not going to be safe down there. What do you want me to do?”
And notes that they kind of shrugged.
Alabanza also mentions:
“I was quite upset – it ruined my day.”
Since then, Alabanza has suggested that the retailer needed more than a gender-neutral fitting room policy and should “train the staff about what it means to serve every kind of customer, how to advocate for us and respond against people who are phobic.”